Shipping & Returns
Shipping Policy
We are pleased to offer shipping within Australia. Shipping rates are variable and contingent upon your order; please proceed to checkout and enter your shipping address for an accurate quote.
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Processing Time: Orders are typically processed within 3-6 business days. During promotional or sale periods, kindly allow our team 5-8 business days to process your order.
Shipping Methods: Orders will be dispatched via Australia Express Post method at checkout.
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Shipping Costs: Shipping costs are computed by our carriers based on factors including your order's total value, weight, package volume, and destination.
Delivery Time: Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
Return & Exchange Policy
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
If you have any concern with your items, please contact us at qrbydesign@gmail.com to open up a conversation on how we may address your concern. We are always happy to help! Your 100% satisfaction is what we strive for.
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